SOC344 2018 Tut5 – Mossvale

We all know what its like to feel the wrong thing at the wrong time. Boredom when you’re meant to be interested (or at least look interested) in that lecture, anxiety when you’re meant to be happy with friends, tiredness when you’re playing with children, and frustration and stress at work. We all know what it means to feel the wrong thing, and then have to pretend – or display – a different feeling, or even somehow make ourselves feel something altogether different. We call this ‘emotion management.’

But how do we manage our emotions? When should we manage them? Should we always try to think happy thoughts – is sadness just bad and troublesome? Or are there social rules about how and when we should do this? Arlie Hochschild suggests that society has ‘feeling rules’ about how we are allowed to feel in given situations – particularly at work – and that these rules impact differently on men and women, with women still doing the bulk of the ‘emotional labour’ involved in care jobs in most countries.

Do you manage your emotions most of the time at work? Or in other areas of life? Does your gender affect this?

#S344UOW18 #Tut5 #Mvale

Posted in SOC327 - Emotions Bodies and Society, UOW.

5 Comments on SOC344 2018 Tut5 – Mossvale

Bronwyn Sims said : Guest Report 9 months ago

Some great responses here. Do you feel that we more commonly surface act or do we do deep acting in specific social contexts - superficial surface acting is probably OK when we don't know the people we are interacting with so well so we can 'pretend' that we feel a certain way but know inside that it is an act. Do we use deep acting more when we are with people we know - so we try much harder to make ourselves really believe/feel the way that we know is more appropriate because these relationships are more ongoing?

Holly Lambert said : Guest Report 9 months ago

Hochschild investigates the principles of emotional behaviour while highlighting how individually we encounter these principles in everyday social settings. I find this important to acknowledge and also see how this is relevant to challenge what I think about Hochschilds theories and approaches. How often do I view in my immediate family including myself of not confronting significant emotions due to 'keeping face' or not showing and revealing the true and honest emotional reaction or response. I beg to question, is this beacuse of so called to speak appropriate societal structures that have been put in place to suppress these feelings or due to a fear of judgement that may be placed onto the individual when this full expression has emerged as this is their original response when provoke? Something valid to think about and ponder the real after effects and consequences. Therefore, because of these structures, are we as a society able to reveal our truest self without being afraid of persecution. Often out of frustration we can have the propensity to react in a situation with a lack of foresight and display to the outside world our own set of feelings and rules that are true to us as individuals. However, it is important to consider also, how you express these feelings appropriately and respectfully. It is important to consider tone, body language, the cultural and religious backgrounds, gender differences while implementing a good level of maturity. The way in which we approach a situation can as a result have very different outcomes if we deal with it in a way that will create a positive outcome to that of a negative one causing unnecessary division, pain and hurt.

Annalise Stevenson said : Guest Report 11 months ago

The continuous management of emotions is an ambiguous mental negotiation within each individual. As Arlie Hochschild outlines, different working positions, “all apply a sense of “should” to the situated feelings that emerge in the course of a week” (p.572). The expression of emotions in social spaces is always limited by unrecognised, yet structured rules. Each individual will have a differing opinion on the management of emotions. I personally have confidence in the expression of emotions, and believe that each emotion should be felt and experienced in turn. It could argued that each emotion has the capacity to be ‘bad and troublesome’ in certain situations. For example, at a funeral it is a time of mourning, it would be considered inappropriate to be happy and excited. The phrase, “treat others just as you want to be treated” (Luke 6:31) illustrates the processes of internal deliberations. For instance, a person will manage their emotions to be; attentive when listening to monotonous conversation, excited and pumped for a sports game, helpful and cheerful at work or other professional commitments, etc. Additionally, an interesting theory is Emilie Durkheim’s concept of ‘collective effervescence’, a phenomenon where a multitude of people are unified as a group by having the same experience, generating a mutual feeling. Could this be used to garner an enhanced conceptualization of the general rules surrounding emotions?

Lorann McCann said : Guest Report 11 months ago

Hochschild explores the ‘rules’ when discussing how we react in social settings. I find this interesting and also see myself agreeing with his methods. How often I find myself or my family members letting things slide under the radar because we feel it unnecessary to comment (or show how we really feel) because it may be embarrassing. However, because of these ‘Feelings rules’ we can often be hard done by or ripped off. Furthermore, a person may feel fed up with an ongoing situation or other social situations cause a lack of patients and we go against our own set of Feelings and Display rules and speak out about how we really feel. Inturn this may cause other issues but overall has stopped the feeling of naivety or powerlessness in a situation were you felt you could not speak out before. (I feel some people do not have this filter and will openly speak what ever it is that comes to their mind and also some people display this respectfully and others do not). In addition, I feel we should be allowed to express how we feel at all times, however expressing our feelings should be done with the most respect to the person you are sharing them with and also to the people in proximity to the situation. For example, you may be stressed or angry with something that is happening at work, but that does not mean it is respectful to go around shouting at everyone because your angry or near ripping peoples heads off because they do not know you are stressed. A more appropriate action would be to approach the boss/supervisor/partner and talk about the issues or stresses to come up with a solution). I feel that a negative emotion merely needs some time away to rejuvenate before returning to work/ busy home environment/classroom etc.

zeljka o'malley said : Guest Report 11 months ago

Tut5- moss vale- blog 3 Working in many areas in customer service, I had to learn how to manage my emotions, and at times it was difficult. At times I would have disagreements with co-workers and had to deal with difficult customers. For these situations workplaces have codes of conduct, which outline appropriate behaviour with fellow employees, how you represent the company and how you communicate/deal with customers. Because of these polices I need to act (applying the feeling-rules, Hochschild) in an appropriate way or I will be disciplined. Other areas of my life I sometimes manage my emotions are with family and friends. Hiding my frustration with friends when they’re gossiping about other friends. Instead of speaking up I choose to ‘keep the peace’, change the subject or remove myself from the situation. Family members, such as aunts, sometimes bore me to tears, with the same stories being told over and over, but I listen, smile and laugh on cue, so as to not embarrass or offend.

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